Citizen charter
The services this office provides: what you need, what it costs, how long it takes and who answers for it.
| No. | Service | Documents needed | Fee | Procedure to follow | Conditions | Time needed | Section responsible | Officer responsible | Room of the officer | Appeal to | Application form |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Training enrolment (sample service)Enrol in a sample training course run by the office. |
| NPR 500 (sample) | 1. Collect the form from the front desk or download it. 2. Submit the form with the documents. 3. Pay the fee at the cashier. 4. Receive the enrolment slip. | Applicant must be at least 16 years old (sample). | Same day | Training Programmes | Not stated | Room 2, training section (sample) | Office Chief (sample) | Not stated |
| 2 | Skill certificate copy (sample service)Request a certified copy of a sample skill certificate. |
| NPR 100 (sample) | 1. Submit the application letter. 2. The records keeper checks the register. 3. Collect the certified copy. | The original certificate number must be known (sample). | 3 working days | Records and Information | Not stated | Room 5, records section (sample) | Office Chief (sample) | Not stated |
| 3 | Information request (sample service)Ask for public information under the Right to Information Act. | No documents are required. | Free (sample) | 1. Write the request to the Information Officer. 2. The officer replies within 15 days (24 hours if life or liberty is at stake). 3. Appeal to the appeal authority if there is no reply. | Not stated | 15 days | Records and Information | Not stated | Room 1, Information Officer (sample) | Appeal authority (sample) | Not stated |